Cookies Policy

Cookies are small text files that a website may place on your computer, mobile device or other internet-connected device. They allow the website to recognise your browser or device and remember certain information about your visit. Cookies can help a website work properly, maintain security and provide a more consistent experience.

Levelup Casino may also use similar technologies, such as pixels, tags, software development kits, local storage and device identifiers. In this policy, we use the word cookies to refer to cookies and these similar technologies unless a different meaning is clear from the context.

Some cookies are set directly by Levelup Casino. Other cookies may be set by service providers or third parties that support website operation, security, analytics, advertising or other online functions. The use of third-party cookies may be governed by the relevant third party’s own privacy or cookie policy.

First-party and third-party cookies

• First-party cookies are placed by, or on behalf of, Levelup Casino when you use our website.
• Third-party cookies are placed by another organisation whose services or content may be used on our website.
• Some cookies operate only during your visit, while others remain on your device for a longer period or until you delete them.

The cookies used on the website may serve different purposes. The exact cookies and technologies available may change as the website, services and technical requirements develop. We aim to use cookies for reasonable and relevant purposes connected with providing, protecting and improving our services.

Strictly necessary cookies

These cookies are needed for core website functions. They may help the website load correctly, keep your session active, remember security settings, support account access and direct requests to the appropriate technical systems. Without these cookies, some parts of the website may not operate as intended. Because they are essential to the operation or security of the website, they may not be available for disabling through every preference tool.

Functionality cookies

Functionality cookies may remember choices you make, such as language, region, display preferences or other settings. They can make repeat visits more convenient and help provide features you have requested. If you disable these cookies, some preferences may not be saved and certain features may need to be selected again.

Performance and analytics cookies

These cookies may collect information about how visitors use the website, including which pages are visited, how users move through the site and whether an error occurs. The information can help us understand website performance, identify technical issues and improve content, navigation and services. Where appropriate, information collected for analytics may be combined or assessed in a way designed to reduce direct identification.

Security and fraud prevention technologies

Cookies and related technologies may be used to help detect unusual activity, protect accounts, support transaction security and prevent misuse of the website. These technologies may assess information about a device, browser, network connection or interaction with the website. They are used to help protect Levelup Casino, players and service providers from security threats, fraud and other prohibited activity.

Advertising and marketing cookies

Where used and permitted, marketing cookies may help measure the effectiveness of campaigns, limit repeated advertisements or show content that is more relevant to your interests. These cookies may allow information about your activity on the website to be associated with advertising or measurement services. You may be able to refuse or withdraw consent for these cookies through the cookie preference tool or your browser settings.

When you first visit the website, you may be shown a cookie notice or preference tool. This may allow you to accept optional cookies, reject them or select the categories you wish to allow. Your choices may be stored in a preference cookie so that the notice does not need to be shown each time you visit. If you clear your cookies, use another browser or change devices, you may be asked to make your choices again.

You can also control cookies through your browser or device settings. Most browsers allow you to view, delete, block or restrict cookies. The method differs between browsers, operating systems and devices, so you should check the relevant help or settings menu for instructions.

• Blocking all cookies may affect website functionality, account access, security checks and other services.
• Deleting cookies does not necessarily delete information already collected or held by Levelup Casino or a service provider.
• Cookie controls generally apply only to the browser or device on which they are changed.
• If you use more than one browser or device, you may need to update the settings in each one.
• Some third-party services may provide their own opt-out or preference controls.

Where consent is required for optional cookies, refusing or withdrawing consent will not affect the lawfulness of processing carried out before the change. Essential cookies may continue to operate where they are necessary to provide the website, protect users or comply with applicable obligations.

Depending on how they are used, cookies may collect information such as your IP address, browser type, device type, operating system, language settings, pages viewed, links selected, approximate location, session dates and times, referral information and information about interactions with the website. Cookies may also record whether a preference has been selected or whether a particular message has been displayed.

Cookies do not necessarily identify you by name. However, information collected through cookies may be combined with information connected with your account, device or use of our services. If this occurs, the information will be handled in accordance with our Privacy Policy and applicable privacy requirements.

We may use information from cookies for purposes including operating the website, remembering settings, maintaining security, preventing fraud, understanding website usage, improving services, supporting customer assistance and assessing marketing activity. We will not use cookies to avoid or replace any required identity, age, financial, responsible gambling or regulatory checks.

Third-party services

We may work with third-party providers that help with website hosting, security, analytics, communications, advertising, fraud prevention or technical support. These providers may place or access cookies when delivering their services. Their use of information may be subject to their own terms and policies. We do not control every cookie that may be placed by an external service, and you should review the relevant provider information where available.

We may update this Cookies Policy from time to time to reflect changes to our website, technologies, services, legal requirements or cookie practices. When changes are made, the updated version will be published on this page with a revised date or other appropriate notice where required. You should review this page periodically to stay informed about how cookies are used.

Our Privacy Policy contains further information about how Levelup Casino collects, uses, stores and shares personal information, as well as information about applicable privacy rights and how requests may be made. If there is a difference between this Cookies Policy and the Privacy Policy about the handling of personal information, the Privacy Policy will apply to that issue.

If you have a question about this Cookies Policy, your cookie preferences or the handling of information collected through cookies, please use the contact or support options made available on the Levelup Casino website. Do not include sensitive account, payment or identity information unless it is specifically requested through an approved secure process.