Terms & Conditions

These Terms & Conditions apply to the Levelup Casino website, account services, games, promotions and related features. They form an agreement between you and the operator of the website. If you do not agree with any part of these terms, you must not create an account or use the services.

You should read these terms with the Privacy Policy, Responsible Gambling information and any rules or conditions shown within a specific game or promotion. If a promotion or game has additional conditions, those conditions may apply to that promotion or game. Where there is an inconsistency, the more specific conditions will generally apply to the relevant offer or feature.

The terms may be updated from time to time to reflect changes to the website, services, technology, legal requirements or business practices. The latest version will be made available on the website. Your continued use of the services after an update means that you accept the revised terms. You should review this page regularly.

Eligibility

You must meet the minimum legal age and any other eligibility requirements that apply to online gambling in your location. You must not use the website if online gambling is unlawful where you are located. Levelup Casino may restrict access from particular countries, regions or locations and may ask you to confirm your location before allowing access.

You are responsible for checking the laws that apply to you. Access to the website does not mean that its services are lawful in every location. You must not use technical measures to disguise your location or bypass access restrictions.

To use certain features, you may need to create a personal account. You must provide information that is accurate, complete and current. You must update your details when they change and must not register an account in another person’s name or provide information that is misleading.

• You may have only one personal account unless the operator has expressly approved otherwise.
• Your account must be used only by you and must not be sold, transferred, rented or shared.
• You must keep your username, password and other access details confidential.
• You must tell the operator promptly if you suspect that someone else has accessed your account.
• You are responsible for activity carried out through your account unless the operator determines that the activity resulted from its own error or a security failure.

Levelup Casino may carry out age, identity, location, payment and security checks. You may be asked to provide documents or information to complete these checks. Until a check is completed, access to some services, deposits, withdrawals or account functions may be restricted. Information supplied for verification must be genuine, readable and up to date.

An account may be suspended, restricted or closed where there are concerns about identity, duplicate accounts, unlawful activity, fraud, payment misuse, breach of these terms, responsible gambling risks or the integrity of the website. Where permitted, the operator may review relevant activity before deciding how an account and any remaining balance should be handled.

You may deposit funds only through payment methods made available on the website and only where you are authorised to use that payment method. Deposits must be made for your own account. You must not use a payment method belonging to another person without appropriate authorisation.

You are responsible for ensuring that deposited funds are lawful and available for gambling. The operator may decline, reverse or review a transaction where it identifies a technical, security, compliance or payment-processing issue. Your bank or payment provider may apply its own fees, restrictions or processing times.

Withdrawals may be subject to account verification, source-of-funds checks, payment checks and any applicable game or promotion conditions. Withdrawals will generally be returned using an approved method and may be subject to minimum or maximum amounts displayed on the website. The operator may ask for further information before processing a withdrawal.

You must check all transaction details before confirming a deposit, withdrawal or other payment instruction. If you believe a transaction is incorrect or unauthorised, you should notify the operator as soon as reasonably possible and contact your financial institution where appropriate.

Games and outcomes

Game results are determined by the relevant game system and its published rules. You should read the rules, paytable and any displayed information before playing. If a technical fault, communication error or system malfunction affects a game or transaction, the operator may void the affected activity or take other reasonable corrective action.

You are responsible for reviewing your balance, bets and game activity. You must not interfere with the website, attempt to manipulate game outcomes, use automated tools, exploit an error or engage in conduct that may compromise the fairness or security of the services.

Promotions, bonuses, competitions and other offers are subject to their own terms. These may include eligibility requirements, expiry dates, wagering or playthrough conditions, excluded games, deposit requirements, maximum values and withdrawal rules. You should read the complete offer conditions before participating. If you do not satisfy those conditions, an offer or associated winnings may be cancelled or removed where permitted.

You must not abuse a promotion, claim an offer more than once when this is not permitted, create multiple accounts to obtain an advantage, use another person’s account or coordinate activity intended to defeat promotional rules. The operator may investigate suspected abuse and may restrict participation or take action under these terms.

Prohibited activities

• Using the website for fraud, money laundering, theft or any unlawful purpose.
• Providing false, incomplete or misleading information.
• Attempting to access another person’s account or private information.
• Introducing malicious software or interfering with the operation of the website.
• Using bots, scripts, automated systems or other tools to gain an improper advantage.
• Trying to exploit an error, vulnerability or incorrect display.
• Harassing staff, other users or service providers.
• Using the services in a way that may damage the reputation, security or operation of Levelup Casino.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose. Set a budget, take regular breaks and avoid gambling when you are distressed, intoxicated or under pressure. Do not chase losses or borrow money to gamble.

Tools and support options may be available to help you manage your play, including deposit limits, time reminders, activity information, temporary breaks and self-exclusion. You can request assistance with responsible gambling matters through the support channels made available on the website. If gambling is causing concern, consider seeking independent professional support in Australia.

The website and its content are provided for personal use. You may view and use the website only in accordance with these terms and applicable law. You must not copy, reproduce, republish, modify, distribute or commercially exploit website content without permission, except where the law allows.

The website may contain links, services or content provided by third parties. These are supplied for convenience and may be governed by separate terms and privacy practices. Levelup Casino is not responsible for third-party services to the extent permitted by law. Availability, appearance and functionality may change without notice.

The operator may carry out maintenance, updates or security work and may suspend or limit access when necessary. While reasonable care may be taken to keep the website available and accurate, uninterrupted access cannot be guaranteed. You should keep your own records of important account and transaction information.

Personal information is handled in accordance with the Privacy Policy and applicable Australian privacy requirements. Information may be used for account administration, verification, payments, security, customer support, responsible gambling measures, legal compliance and service improvement. By using the website, you acknowledge that relevant information may be collected and handled for these purposes.

Liability and disputes

To the extent permitted by law, the operator is not responsible for losses caused by events outside its reasonable control, interruptions to communications or payment services, device or internet problems, unauthorised access caused by your failure to protect account details, or your breach of these terms. Nothing in these terms excludes or limits a right, guarantee or remedy that cannot lawfully be excluded under Australian law.

If you have a question or complaint, please raise it through the support options provided on the website and include enough information to allow the matter to be reviewed. The parties should try to resolve disputes fairly and reasonably. These terms are subject to the laws that apply to the operator and the services, together with any mandatory rights and protections available to consumers in Australia.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not amount to a waiver of that provision. These terms, together with the documents expressly referred to in them, form the general agreement governing your use of Levelup Casino.