Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Casino games are designed for entertainment, and outcomes are determined by chance or by the rules of the game. Previous results do not predict future results. A losing streak does not make a win more likely, and a win does not guarantee another win.

Only gamble with money you can afford to lose after essential costs have been covered. Gambling should never come before rent, mortgage payments, household bills, food, education, healthcare or other financial commitments. Do not use borrowed money, credit intended for essential expenses or money needed by family members to fund gambling.

Before you play, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense rather than an investment. Once your limit is reached, stop playing. Do not increase your budget because you are bored, frustrated or trying to recover losses.

• Play only when you are calm, alert and able to make clear decisions.
• Take regular breaks and avoid long, uninterrupted sessions.
• Keep gambling separate from essential spending and savings.
• Never gamble while under the influence of alcohol or other substances.
• Do not gamble to escape stress, loneliness, sadness or other difficult feelings.
• Remember that entertainment spending can be lost, and plan accordingly.

Personal limits can help you remain in control. Consider setting limits for deposits, spending, losses, session time and the frequency of play. Choose limits before gambling begins, when you are less likely to be influenced by excitement or the desire to continue.

Where account tools are available, use them to support your plan. These tools may include deposit or spending limits, time reminders, activity statements, temporary breaks or account closure. The exact options and conditions may vary. Review the information shown in your account and contact support if you need help understanding or applying a control.

A limit is most effective when it is realistic and respected. Avoid changing a limit during a gambling session simply to continue playing. If you find that you are regularly reaching your limits, cancelling controls or looking for ways around them, consider taking a longer break or requesting account closure.

Practical ways to stay in control

1. Set a fixed entertainment budget for each period and keep it separate from everyday funds.
2. Decide how long you will play and set an alarm or reminder before you start.
3. Record deposits, withdrawals and playing time so you can see your overall activity.
4. Do not chase losses by increasing stakes or returning immediately after a losing session.
5. Balance gambling with work, study, exercise, relationships and other interests.
6. Take a break whenever gambling feels stressful, secretive or difficult to stop.

Problem gambling can affect people in different ways. It may begin gradually, and a person may not recognise the impact until gambling affects their finances, relationships, work, study or wellbeing. Asking for help is a responsible step, not a failure.

You may wish to pause and seek support if you notice that you are spending more time or money gambling than planned, thinking about gambling throughout the day or feeling unable to stop. Other warning signs include hiding or minimising gambling, borrowing money, selling belongings, missing bills, feeling anxious or irritable when not gambling, or returning to try to win back losses.

• You gamble with money set aside for bills, savings or other commitments.
• You increase your bets or deposits to experience the same excitement.
• You feel guilty, worried or distressed after gambling but continue anyway.
• You miss work, study, social activities or family responsibilities because of gambling.
• You argue with people close to you about your gambling or keep it secret.
• You try to stop but repeatedly return sooner than planned.
• You use gambling to manage difficult emotions or avoid personal problems.

If any of these signs sound familiar, stop gambling and consider speaking with someone you trust or a qualified support service. You do not need to wait for a serious financial or personal crisis before seeking help. If gambling is causing immediate distress or you are concerned about your safety, contact emergency services or an appropriate crisis support service in your area.

A temporary break can provide time to reflect on your gambling and reset your routine. A longer break or account closure may be more suitable if you have difficulty staying within limits, continue to chase losses or feel that gambling is affecting your wellbeing. You can contact Levelup Casino support to ask about the available account controls and the process for taking a break or closing your account.

When requesting a break or closure, provide clear information about what you need. Do not create another account or use another person’s account to continue gambling. Account controls are intended to help you step away, and attempting to avoid them can make it harder to regain control.

If you share devices or payment methods with other people, take reasonable steps to protect access to your account. Keep login details private, do not allow others to gamble through your account and contact support if you believe your account has been accessed without permission. Parents and guardians should use appropriate device, payment and account controls to prevent children from accessing gambling services.

Support in Australia

Free and confidential help may be available through gambling support services in your state or territory, including counselling, financial guidance and information for family members. You can search for services through official Australian government or state and territory health resources. Independent support is also available from recognised gambling-help organisations. If you are unsure where to begin, speak with your doctor, a mental health professional or a trusted person who can help you find suitable support.

Levelup Casino aims to provide clear information and tools that support informed choices. We encourage players to understand the risks of gambling, use available account controls and seek assistance whenever gambling no longer feels recreational. We may provide information about activity, limits or support options through the account or customer support channels.

Players must meet the applicable legal age and eligibility requirements before using gambling services. Gambling is not suitable for children or anyone who is prohibited from participating under applicable law. Do not share your account with another person, and do not allow anyone who is underage or otherwise ineligible to access gambling services.

Responsible gambling is a shared responsibility. Our information cannot replace professional financial, medical or mental health advice. If you are worried about your gambling, act early: stop playing, use the available account controls and seek independent support. A healthier relationship with gambling starts with recognising your limits and being willing to step away.