Privacy Policy

When you use Levelup Casino, we may handle information that identifies you, relates to your account or is connected with activity on the website. The information collected will depend on the services you use, the checks required and the choices you make. Some information is provided directly by you, while other information may be collected automatically when you access or use the website.

Account and contact details

This may include your name, date of birth, residential details, username, login details, telephone details and email address. We may also record information about your account preferences, responsible gambling settings, communications choices and interactions with customer support. Accurate account information helps us provide services, respond to requests and maintain a secure account environment.

Identity and verification information

To verify identity, age, location or eligibility, we may request documents or information such as identity documents, proof of address and other material needed for account checks. Information supplied for verification may include images, document numbers, dates of issue or expiry, and information shown on the document. These checks help protect players, prevent unauthorised use and support anti-fraud and compliance processes.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment details on our behalf. Depending on the payment method, we may receive limited payment information, transaction references or confirmation details rather than complete payment credentials. We do not ask players to provide payment information through unsecured or unauthorised channels.

Device, usage and cookie data

When you visit the website, we may collect technical information such as your IP address, browser type, device type, operating system, language, approximate location, referring pages, pages viewed, access times and information about how you use the site. We may also collect information through cookies and similar technologies. This data can help us keep the site working, understand usage, improve performance and identify unusual or suspicious activity.

We use personal information for purposes connected with providing and managing the casino service. We seek to use information fairly and in a way that is reasonably expected in the context in which it was collected. Our purposes may include the following:

• Creating, operating and maintaining your player account.
• Processing deposits, withdrawals, wagers and other account transactions.
• Confirming your identity, age and eligibility to use the service.
• Conducting security, anti-fraud, anti-money-laundering and account protection checks.
• Communicating with you about your account, transactions, service updates, security matters and support requests.
• Providing customer support and investigating complaints, technical issues or disputed activity.
• Understanding how the website is used and improving its content, functionality, accessibility and performance.
• Managing responsible gambling features, account restrictions and player safety processes where relevant.
• Sending marketing communications where permitted and where you have not opted out or withdrawn consent.
• Meeting legal, regulatory, accounting, record-keeping and other compliance obligations.
• Protecting the rights, property, safety and security of players, the website and relevant service providers.
• Detecting, preventing and investigating suspected fraud, misuse, breaches of terms or other unlawful activity.

We may combine information from different sources where this is reasonably necessary for these purposes. For example, account information may be considered alongside transaction, device or verification information when protecting an account or reviewing unusual activity. We do not use personal information for unrelated purposes without an appropriate basis or further explanation where required.

Service providers and information sharing

Information may be shared with trusted providers that help operate the service, such as payment processors, identity and verification providers, technology suppliers, hosting providers, customer support tools, fraud prevention services and professional advisers. These providers should only receive information needed for their relevant function and may be required to protect it.

We may also disclose information where necessary to comply with a lawful request, protect the security of the service, investigate suspected fraud or unlawful activity, enforce applicable terms, or protect players and other people. If business operations change, information may be transferred as part of a restructure, sale or similar transaction, subject to appropriate privacy obligations.

Cookies

Cookies are small files or similar technologies placed on your device when you visit a website. Levelup Casino may use cookies that are necessary for account access, security, session management and core website functions. Other cookies may help remember preferences, measure website performance, understand usage patterns or support relevant communications.

You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect how the website works, and some account or security features may not function correctly without necessary cookies. Browser settings differ, so you should check the help information for your particular browser or device.

Protecting information

We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure connections and procedures for handling information. However, no website, online transmission or storage system can be guaranteed to be completely secure.

Players should use a strong, unique password, keep login details confidential, avoid sharing access to their account and notify support promptly if they suspect unauthorised activity. We will not normally ask you to disclose your password through an unsolicited message.

How long information is kept

We keep personal information only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The length of time may depend on the type of information, the reason it was collected, account activity, dispute handling, security needs and applicable legal or compliance requirements.

Closing an account does not necessarily mean that all information can be deleted immediately. Some records, including identity, transaction, account and security records, must be kept for a period required by law or for legitimate compliance, fraud prevention, dispute resolution and record-keeping purposes. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights are subject to appropriate identity checks and may have lawful exceptions. We may need to retain certain information, including records required for legal, security or compliance purposes, even when you ask for deletion.

Data requests

You can contact support@levelupaustraliacasino.com to ask about your personal information or exercise your available data rights. In particular, you may use this address to request access to the personal information we hold about you, ask us to correct information that is inaccurate or incomplete, request deletion of your data where deletion is available, or withdraw consent to marketing communications.

• Access: ask for information about the personal data we hold and, where appropriate, a copy of that information.
• Correction: tell us which information is incorrect, out of date or incomplete and ask us to update it.
• Deletion: ask us to delete personal information where there is no continuing reason or legal requirement to keep it.
• Marketing consent: withdraw consent or ask us to stop sending promotional communications. You may also use an unsubscribe option included in a marketing message where available.

Please include enough information to help us understand your request and identify the relevant account, but do not send passwords or unnecessary sensitive information. We may ask for additional details or proof of identity before responding. This helps prevent personal information from being disclosed to the wrong person. We aim to handle requests within a reasonable period, although the time required may depend on the complexity of the request and any checks that are necessary.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on this page. We encourage players to review the policy periodically, particularly before continuing to use the website after an update.

If you have a privacy question, concern or request, contact support@levelupaustraliacasino.com. We will review your enquiry and provide information about the next steps where appropriate.