Betting Rules

Levelup Casino provides betting and gaming services subject to applicable Australian laws, regulatory requirements and the rules displayed on the website. These rules may vary depending on the type of bet, game, market or promotion selected. Players should review the information shown on the relevant betting or game screen before confirming a transaction.

You must be legally permitted to use the service in the jurisdiction where you are located. You must also meet any applicable minimum age requirement and provide accurate information when creating or maintaining an account. An account may only be used by the registered account holder. You must keep your login details secure and must not allow another person to place bets or access the account on your behalf.

Only one account may be used unless Levelup Casino has expressly approved otherwise. Duplicate, shared, false or misleading accounts may be restricted, suspended or closed in accordance with the Terms and Conditions. Account checks may be carried out to confirm identity, age, location, payment ownership and compliance with applicable requirements.

• A bet must be placed through the approved website, application or betting interface.
• You are responsible for checking your selection, stake, odds, bet type and any applicable terms before confirmation.
• A bet is not final until it has been accepted and recorded by the system.
• You should keep any confirmation or transaction reference provided after placing a bet.
• You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.

Levelup Casino may refuse, limit, suspend or cancel a bet where permitted by the applicable rules or law. This may occur where there is a technical issue, suspected fraud, a breach of the Terms and Conditions, an incorrect price or market, an event irregularity, or another circumstance that affects the validity or fair settlement of the bet.

Before submitting a bet, review all details carefully. This includes the event or game, market, selection, stake, odds, potential return, bet type and any special conditions. Once submitted, a bet may not be changed or cancelled unless the applicable product rules or Levelup Casino expressly allow it.

A displayed price, line, limit or return may change before a bet is accepted. A bet is generally settled using the details recorded at the time of acceptance, not necessarily the information first displayed while a page was loading. If the system identifies a material error, the bet may be corrected, voided or settled using the appropriate valid price or condition, subject to the applicable rules.

System records and bet confirmation

The records held by Levelup Casino’s systems are used to determine whether a bet was submitted and accepted, unless there is clear evidence of an error. A message indicating that a bet has been prepared, placed in a basket or submitted for processing does not necessarily mean that it has been accepted. Players should wait for a confirmation and check the account history.

If a connection fails, a page closes or a device stops responding, do not assume that a bet was cancelled or accepted. Check the account history before attempting to place the same bet again. Where duplicate transactions occur because of a technical issue, they may be reviewed and managed under the relevant rules.

Stake and payment responsibility

You are responsible for ensuring that sufficient cleared funds are available before placing a bet. A transaction may be declined or delayed because of payment processing, account restrictions, verification requirements or technical problems. A bet must not be placed using funds that you do not have permission to use.

Promotional offers, where available, may have separate eligibility, wagering, expiry and settlement rules. Those conditions apply in addition to these Betting Rules. If there is a conflict, the specific conditions displayed for the relevant offer may apply to that offer, subject to applicable law.

Bets are settled using the official result or outcome applicable to the relevant event, game or market. The source used to determine a result may depend on the product and may be identified in the specific betting rules or information displayed on the website. Results are normally settled after the relevant event or game has concluded and sufficient information is available.

A result may be amended if the original result was incorrect, provisional, affected by an administrative mistake or later changed by the recognised result source. Where a settlement is changed, the account balance may be adjusted to reflect the correct result. This can include reversing a previous credit or debit.

Abandoned, postponed or interrupted events

If an event is abandoned, postponed, interrupted, moved, shortened or otherwise affected, the outcome will be managed under the rules for the relevant sport, market, game or product. Some bets may remain valid, while others may be cancelled or voided. The treatment can depend on whether the market was already determined, whether the event was completed within the applicable period and whether the selected outcome was unaffected.

For live or in-play betting, markets may be suspended while an important event is taking place or when information is being updated. A bet submitted while a market is suspended may not be accepted. If a bet is accepted with an incorrect price or after a relevant outcome has already occurred because of a delay, it may be reviewed under the applicable error rules.

Dead heats, ties and void bets

Where two or more participants share a result, a dead-heat or tie rule may apply. The applicable rule may reduce the stake used for settlement or otherwise change the return. Where a market is declared void, the affected bet is generally treated as cancelled and the relevant stake is returned, unless a specific product rule states another outcome. Combination bets may be recalculated when one selection is void.

Each product may have additional settlement rules. These can cover player or participant withdrawals, disqualifications, changes of venue, extra time, penalties, statistical corrections, unfinished games, technical interruptions and other unusual situations. Always review the rules shown for the particular market before placing a bet.

An error may include an incorrect price, duplicated market, incorrect event information, obvious typing or display mistake, technical failure, incorrect settlement or another clear system or operational error. If an error affects a bet, Levelup Casino may take reasonable steps to correct the transaction, cancel the affected bet or settle it using the correct information.

You must notify Levelup Casino through the available website support process if you believe a bet, payment, account balance or settlement is incorrect. Do not attempt to exploit a known error or continue using funds credited because of an apparent mistake. Amounts credited in error may be removed from the account, and transactions connected with suspected misuse may be reviewed.

Account protection

• Use a strong, unique password and keep it confidential.
• Log out after using a shared or public device.
• Check account activity and transaction history regularly.
• Notify the website through the available support channel if you suspect unauthorised access.
• Do not provide remote access to your device or account to another person.
• Keep personal, identity and payment information current and accurate.

Responsible betting

Betting should be an entertainment activity, not a way to make money or recover losses. Set a budget before you play and only use money you can afford to lose. Avoid chasing losses, taking out credit to bet, or betting when you are distressed, tired or affected by alcohol or other substances.

Use the responsible gambling tools and account controls made available on the website. These may include deposit or spend controls, activity reminders, time-outs and self-exclusion options. If betting is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate Australian gambling support service or health professional.

These Betting Rules are intended as general information and do not replace the full Terms and Conditions or the product-specific rules displayed on the website. If you have any question about a bet, settlement or account transaction, review the relevant information in your account and use the available Levelup Casino support channel.